Compliance Procedures

Anti-money laundering and compliance policies are essential to ensure the security of your funds. In this regard, Markets.Online follows strict procedures. It also helps us to establish a relationship with our customers.

Compliance Procedures

Markets.Online follows strict anti-money laundering and compliance procedure to ensure the security of our customer’s fund.

Our 4-step Compliance Process

Assemble all compliance documents

Scan and send to [email protected]

Documents are verified to ensure authenticity

Your live trading account is activated

Compliance Documents to Submit

1. Proof of Identity

A government-issued identification document with a clear coloured photo and full name. All 4 corners of the document must be visible.

A government-issued identification document. Must have a clear and coloured passport size photo as well as display the full name of the customer. Submitted copies must clearly show all 4 corners of the document.

Accepted documents:

    Bio page of customer’s passport
    Customer’s national identity card

2. Proof of address

A document showing the full name and full address of the customer as well as its date of issue (3 months at most). Submitted copies must be a clear coloured picture.

The document must clearly display the full name of the customer, the full address and the date of issue; note that it must not be older than 3 months. Submitted copies must be a clear coloured picture.

Accepted documents:

    Electricity bill
    Water bill
    Gas bill
    Other valid utility bills

3. Proof of Payment

Markets.Online requires proof of payment from all customers. Depending on the deposit method used by the customer, this can be:

For payment by debit/credit card:
A picture of both sides of the card used clearly showing:

For payment by debit/credit card:
A picture of both sides of the card used. Sensitive information (First 12 numbers in the front of the card and the 3-number CVV at the back) must be hidden. Information needed are:

  • The last 4 digits on the front of the card
  • The full name of the customer
  • The expiry date of the card
  • The customer’s signature at the back of the card

For payment by wire/bank transfer:
A SWIFT copy or a MT103 sheet

4. Transaction Authorisation Form (TAF)

The Compliance Department of Markets.Online will also require a duly filled and signed Transaction Authorisation Form. It can be downloaded here.

Other than the documents mentioned above, the Compliance Department of Markets.Online will also require a duly filled and signed Transaction Authorisation Form. It can be downloaded here.

Why We Need These Documents

As a regulated broker, we must follow strict international financial laws and regulations to ensure the security of all our traders and their funds.

These documents are essential to ascertain the identity of the customer and to make sure they are not affected by any fraudulent financial activities.

Markets.Online is a regulated broker. As such, we must follow strict international financial laws and regulations to ensure the security of all our traders and their funds.

To that effect, traders have to submit these documents so that we can ascertain their identity and make sure they are not affected by any fraudulent financial activities.

What We Do With Your Documents

The documents are reviewed by our Compliance Department to make sure they are authentic and meet the legal requirements and contractual obligations.

They are legally required and are specially trained to respect the confidentiality of the information gathered and the privacy of every customer.

Our Compliance Department will review the documents you submit and make sure they are authentic and meet the legal requirements and contractual obligations.

As a regulated broker, the employees of Markets.Online handling these documents are legally required to respect the confidentiality of the information gathered and the privacy of every customer.

Additionally, data exchanges and communications between traders and our website are encrypted.

Have any queries?

Contact our Compliance Department at [email protected]