Submit a Complaint

Have an unresolved issue? Click on the button below to tell us everything about it for priority assistance.

Our 5 Step Process
1
Acknowledgement
Once you lodge a complaint, you will receive an acknowledgement receipt in between 1-3 business days, confirming that your request has been sent to the concerned department.
2
Review
Your complaint is reviewed and assessed in case there is a need for any additional information or documentation that will help the team to speed up the process.
3
Investigate
Once reviewed, your complaint is investigated impartially to find a resolution, usually between 5 to 10 business days, depending on the gravity of the complaint.
4
Respond
Following a thorough investigation, your email will be responded to with all the necessary information and findings that the team has been able to source out including the action we are taking to remedy the situation.
5
Take Action
At Markets.Online, the client’s complaints help us improve our services and further enhance our customer experience. Your feedback, therefore, gives us an indication of whether to make changes to our policies and business practices.