At Markets.Online, we understand that withdrawing should be as hassle-free as possible. This is why our team has put in place the most simple process of withdrawing so that you can trade and withdraw your profits at your convenience.
*This can be USD, GBP, EUR or any local currency used to make the deposit.
**The withdrawal arrival time can vary depending on the withdrawal amount and whether the trader’s account is fully compliant according to anti-money laundering and compliance procedures.
***Some cards are subject to a processing fee in addition to the withdrawal fee.
Anti-Money Laundering and Compliance Policies
To withdraw funds from your balance, your account needs to be fully verified and compliant. Our compliance procedures are important to secure your investments and profits from fraudulent transactions.
To that end, all withdrawal requests are subject to review for evidence of suspicious activity. Suspicious assets are frozen and reported, in accordance to anti-money laundering legislation. To verify your account, we need 4 compliance documents.
A proof of identity
This can be a copy of the bio page of your passport or a picture of the front and back of any governmental issued national ID (Identity Card)
A proof of address
This can be a copy of any utility bills including gas, water and electricity.
A proof of payment
This can be a SWIFT copy/MT103 sheet in case of bank wire transfer or a copy of the front and back of the debit/credit card used to deposit.
Transaction Authorisation Form
The Transaction Authorisation Form (TAF) should be be duly filled, hand-signed, scanned and sent to our compliance department.
Delayed or denied withdrawal
As mentioned, a withdrawal may be delayed based on an account’s conformity with our compliance procedures and the balance available in the account.
A withdrawal can be denied if an account does not hold the requested withdrawal amount. Also, funds cannot be withdrawn from an account if the account holder has an open position on markets given that a withdrawal lessens his/her balance thus making him/her much prone to be out of the market.
To help traders manage their trading account and funds efficiently, our customer support team is on hand and always ready to help. Feel free to contact us via email, telephone or live chat.